Delivery & Returns

delivery

Standard delivery to UK addresses costs £3.99 and is sent out on a Royal Mail 48 Hour Tracked service. Parcels are delivered within business hours 9-5pm Monday to Friday and usually take 2-3 working days.

If your parcel is over 2kg, delivery to UK addresses costs £5.98 and will be sent out by DPD courier service.

We also offer free shipping on orders over £30.00.

If you wish to ship a parcel overseas, please visit International Shipping Prices.

Should you have any problems receiving your parcel, please contact our customer care team.

What is the cut off time for next day delivery?

Please place your order before 3 pm Monday to Friday for next working day delivery by courier. Payment must be made before goods are sent out.

When will my parcel be delivered?

Our standard delivery service is Royal Mail 48 hour 2kg service and for orders over 2kg, the service is Next Working Day Delivery by DPD. Monday – Friday, 9 am – 6 pm excluding bank holidays. Delivery is charged per 30kg. Whilst the service is Next Day Delivery, we cannot guarantee this as parcels can be subject to traffic delays or misroutes. Please ensure that you enter the address correctly as we cannot take responsibility for parcels being sent to the wrong address.

For parcels under 2kg, delivery will be via Royal Mail 2nd class.

To request a certain delivery time or special delivery, please call the sales team who will be able to assist you with this.

Sales: +44 (0)1245 350822

What do I do if I miss a delivery?

UKMail will leave a card and attempt to deliver your parcel three times. If you miss all three delivery attempts then the parcel will be sent back to our head office. If you would like us to resend your parcel, please call us on +44 (0)1245 350822 to pay for postage.

DPD will leave a card and attempt to deliver your parcel three times. If you miss all three delivery attempts then the parcel will be sent back to our warehouse.

To rearrange your delivery or track the parcel, visit DPD’s website. Your tracking number will be available on your account when you login.

Can I arrange to collect my order from the Phoenix head office?

Yes, please email info@vitaherbalnutrition.com to place your order and the team will remove the postage cost. Notify us of a time that suits you and our team will prepare your order for when you arrive.

Our address is:

Vita Herbal Nutrition
5 Lonebarn Link
Springfield Business Park
Chelmsford
Essex
CM2 5AR
United Kingdom
 

How do I qualify for free delivery (UK Only)?

For orders over £50, you can get free UK next day delivery. This offer is not applicable to overseas orders and to orders requiring special delivery options, i.e. Delivery before 12 pm, Saturday delivery service.

OUR RETURNS POLICY

We have a 14 day returns policy which comes into effect the day you receive your order. We will only accept returned goods if they are still in the original sold condition.

Please note that items that we receive without our prior authorisation will not be treated as a return.

For customers outside of the UK, contact our customer care team via info@vitaherbalnutrition.com

FAULTY GOODS

At Vita, it’s our responsibility to make sure that you receive your goods at the very best quality and condition, however, we also advise to our customers to inspect all products immediately upon receiving, if, in the unlikely event that the products are faulty, we will be more than happy help you rectify this as soon as possible.

All products are subject to the 14 days returns policy. Please contact our customer service team to notify us of the problem. If contact is made after the 14 days policy, the application for return may not be accepted. Please return your item(s) to us within 7 days after finding the fault.

Please do not use any faulty items after finding the fault, or we may not be able to provide a refund.

For customers outside of the UK, contact our customer care team via info@vitaherbalnutrition.com

EXCHANGE

To exchange unwanted goods, the 14 day returns policy applies. Please contact info@vitaherbalnutrition.com.

Return your unwanted item(s) to us within the returns period and state which items you would like instead. Exchanges may take up to 14 days of receiving the returned item(s).

REFUNDS

If goods have been returned to us within the returns policy and in sold condition, we can issue a refund or a credit note. Amounts refunded will equal the amount paid for the particular product at the time of the order. Refunds on postage will only be issued if the product is faulty.

Refunds can take up to 7 working days to process.

 

To return your product, you should mail your product to Phoenix Medical Ltd, 5 Lonebarn Link, Springfield Business Park, Chelmsford, CM2 5AR

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

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